faq
Pharmaceutical & Healthcare Logistics
Q: Are you certified for pharmaceutical transport?
A: Yes. Vitesse holds key pharmaceutical certifications and complies with industry standards such as Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP). These certifications ensure we maintain strict temperature control, product integrity, and regulatory compliance throughout the transport process across North America.
Q: How do you maintain temperature compliance during transport?
A: Our refrigerated trailers are equipped with real-time temperature and humidity monitoring systems that provide continuous data logging throughout transit. Any deviations trigger immediate alerts, allowing us to act quickly and protect your shipment integrity.
Q: Can you handle medical devices and biologics?
A: Absolutely. We specialize in transporting medical devices, biologics, and other sensitive healthcare products with strict adherence to regulatory requirements and careful handling protocols.
Shipping & Tracking
Q: How do I track my shipment? A: Once your shipment is underway, you’ll receive access to our tracking portal where you can monitor real-time status updates, including location and environmental conditions if applicable.
Q: What should I do if there is a delay or issue with my shipment? A: Contact our customer support team immediately via phone or email. We prioritize resolving issues quickly and will keep you informed throughout the process. Q: What are your delivery Timelines? A: Delivery timelines vary based on shipment type, distance, and service level. We work closely with you to provide accurate estimates and strive to meet or exceed agreed-upon schedules.
Q: Do you offer last-mile delivery services? A: Yes. We provide specialized last-mile delivery solutions tailored to retail and healthcare clients, ensuring timely and precise delivery to final destinations.
General Company Information
Q: What industries does Vitesse serve?
A: We serve a wide range of industries, including pharmaceuticals, healthcare, nutraceuticals, food & beverage, retail, and industrial manufacturing, providing specialized logistics solutions tailored to each sector’s unique needs.
Q: Where do you provide logistics services?
A: Vitesse operates key hubs in Montreal and Nashville, supporting a robust network of lanes across North America. We specialize in cross-border logistics between Canada, the United States, and Mexico, as well as inter-provincial and intra-state transportation. Our extensive network ensures seamless, compliant movement of goods wherever your business needs to go.
Services & Capabilities
Q: What types of transportation services do you offer?
A: We offer a full range of transportation services including dry van (LTL and FTL), flatbed, rolling tarp, and refrigerated trucking. Additionally, we provide specialized 3PL solutions, warehousing, brokerage, and last-mile delivery tailored to your industry needs.
Q: Do you provide temperature-controlled shipping?
A: Yes. Our refrigerated fleet is equipped with advanced temperature and humidity monitoring systems to ensure your temperature-sensitive products remain compliant and protected throughout transit.
Q: Can you handle hazardous materials?
A: We are certified to transport certain classes of hazardous materials in compliance with all applicable regulations. Please contact us to discuss your specific requirements.
Q: What warehousing options are available?
A: We offer secure, scalable warehousing solutions including pick & pack services, order fulfillment, and cross-docking facilities designed to support your supply chain efficiently. Our facilities provide reliable storage and streamlined operations to help keep your inventory moving smoothly.
Q: How do you ensure compliance with industry regulations?
A: Compliance is integral to everything we do. We maintain key certifications such as Good Distribution Practice (GDP) and Good Manufacturing Practice (GMP) for pharmaceutical logistics, and adhere to HACCP and FSMA standards for food and beverage transport. Additionally, we hold security certifications including C-TPAT, Partners in Protection (PIP), and FAST to ensure secure and efficient cross-border trade. Our team undergoes regular training and audits to guarantee that all shipments meet or exceed the highest regulatory requirements.
Carrier & Driver Information
Q: How can I become a carrier for Vitesse?
A: To join our trusted carrier network, please complete our online registration form Q: How can I Register as a Carrier. We require carriers to meet stringent safety, compliance, and operational standards.
Q: What qualifications do your drivers have?
A: Our drivers are highly trained professionals who meet rigorous safety and compliance standards. Many have been with Vitesse for decades, embodying our values of reliability and care.
Q: Do you have a driver network?
A: Yes. In addition to our dedicated fleet, we maintain a network of qualified drivers who meet our strict requirements, enabling us to provide flexible and reliable service across all lanes.
Q: How do you ensure driver safety and compliance?
A: We prioritize driver health and safety through comprehensive training, fatigue management programs, and continuous monitoring using telematics and other technologies.
Billing & Payments
Q: What payment methods do you accept?
A: We accept various payment methods including electronic funds transfer (EFT), credit cards, and other agreed-upon terms. Please contact our billing department for specific arrangements.
Q: How are invoices issued and paid?
A: Invoices are issued promptly after shipment completion and include detailed service descriptions. Payment terms are outlined in your contract or agreement with Vitesse.
Q: Who do I contact for billing questions?
A: For any billing inquiries, please reach out to our billing team at [insert contact email] or call [insert phone number]. We’re here to assist you.
Privacy & Security
Q: How does Vitesse protect my personal and shipment information?
A: Protecting your information is a top priority. We implement robust administrative, technical, and physical safeguards—including encryption, secure access controls, and regular audits—to ensure your data remains confidential and secure throughout our operations.
Q: What is your privacy policy?
A: Our Privacy Policy details how we collect, use, and protect your personal information. You can review the full Privacy Policy.
Q: How do you ensure data security?
A: We maintain strict protocols to safeguard data privacy, including continuous monitoring of our systems, employee training, and compliance with applicable laws and industry standards.
Logistics Basics
Q: How do I know if I need a full truckload (FTL) or less-than-truckload (LTL) shipping?
A: FTL is ideal when you have enough freight to fill an entire truck, offering direct, faster delivery. LTL is best for smaller shipments that can share space with other freight, providing cost efficiency and flexibility.
Q: What type of freight do you specialize in transporting?
A: We specialize in pharmaceuticals, healthcare products, nutraceuticals, food & beverage, retail goods, and industrial materials, offering tailored solutions for each industry’s unique needs.
Q: What is the difference between warehousing and distribution?
A: Warehousing involves storing your inventory securely, while distribution focuses on picking, packing, and delivering products to their final destination efficiently.
Q: How do you ensure the security of my shipments?
A: We implement strict security protocols to protect your cargo at every stage. This includes employing vetted drivers, utilizing real-time GPS tracking, maintaining secure facilities, and adhering to rigorous industry certifications. We are proud participants in security programs such as C-TPAT and Canada’s Partners in Protection (PIP), which reinforce our commitment to safeguarding shipments and ensuring compliance with crossborder security standards.
Q: What is cross-docking, and how can it benefit my supply chain?
A: Cross-docking minimizes storage time by directly transferring incoming shipments to outbound transport, reducing handling costs and speeding up delivery.
Q: Can you handle hazardous materials or special commodities?
A: Yes, we are certified and equipped to transport hazardous materials and specialized freight, adhering to all safety and regulatory requirements.
Q: How do you manage temperature-sensitive shipments?
A: Our refrigerated fleet features real-time temperature and humidity monitoring, ensuring your products remain within required conditions throughout transit.
Q: What technology do you use for shipment tracking and communication?
A: We use advanced GPS tracking and communication systems that provide real-time updates and transparent visibility into your shipment’s status.
Q: How do I get started with Vitesse for my logistics needs?
A: Contact our sales team or request a quote through our website. We’ll assess your requirements and tailor a logistics solution that fits your business.
Q: What geographical areas do you serve?
A: We operate across North America, specializing in cross-border logistics between Canada, the US, and Mexico, as well as inter-provincial and intra-state transportation.
Need More Help?
If you don’t see your question here or need further assistance, please contact our support team at:
Email:
514-631-2777
We’re here to help.